Frequently asked questions (FAQ)
1. What kind of products do you sell?
We specialize in jewelry-making supplies such as pendants, beads, chains, clasps, and finished accessories. Our collection includes metal beads, bone beads, glass beads, Tibetan pendants, brass pendants, charms, and more.
2. Where are your orders shipped from?
All orders are shipped from North Carolina, USA. Most packages are sent via USPS.
3. How long does shipping take?
Please allow 2–3 business days for us to prepare and ship your order. Transit times vary depending on your location, but most U.S. orders arrive within 3–8 business days.
4. Do you offer Priority Shipping?
Yes, we do! If you need your order shipped via Priority Mail or Express service, please contact us before placing your order. We’ll be happy to provide you with options and shipping estimates.
5. Do you ship internationally?
Currently, we primarily ship within the USA. If you are located outside the U.S., please contact us—we sometimes arrange international shipping depending on the location on a case-by-case basis and will provide you with an estimated shipping cost.
6. Can I add shipping insurance?
Yes! If you’d like to insure your shipment, please contact us before placing your order so we can assist you.
7. Do you provide tracking numbers?
Yes! Once your order ships, you’ll receive an email with a tracking number so you can follow your package until it arrives.
8. What is your return policy?
We accept returns within 14 days of delivery. Please note that buyers are responsible for the cost of return shipping, and items must be returned in their original condition.
Your satisfaction means a lot to us—if you have any concerns about your order, please don’t hesitate to contact us. We’ll do our very best to make things right.
9. What forms of payment do you accept?
We accept all major credit cards. For other forms of payment, please contact us directly.
10. Do you offer wholesale or bulk orders?
Yes! Many of our items are available in larger quantities. Please email us at nepalbeadshop7@gmail.com with your request, and we’ll be happy to discuss wholesale options.
11. Can I request a custom order?
Absolutely! If you’re looking for something unique, let us know. We may be able to create a special order just for you.
12. How are your bone products made?
Our bone beads and pendants are handcrafted from upcycled and recycled cattle bone. This sustainable process gives new life to materials that would otherwise go to waste. No animals are harmed in making these products. Each piece is carefully shaped and polished by skilled artisans, making them eco-friendly and unique.
13. What metals are used in your beads?
Our metal beads are mostly made from brass and copper alloys, with some designs crafted from zinc alloy.
14. What is Tibetan silver?
Tibetan silver is a traditional alloy commonly used in Nepalese and Tibetan jewelry. It usually contains a mix of metals (such as copper and zinc) with a silver-like finish. Please note that Tibetan silver is not pure sterling silver.
15. How do I care for my beads and jewelry supplies?
Keep beads and jewelry away from water, perfumes, and chemicals. Store them in a dry, cool place. Wipe gently with a soft cloth if needed.
16. This is a gift purchase for someone else. Can I include a special message?
Yes, absolutely! We’d be happy to include a personalized message with your order. Please let us know the details of your message when placing your order or contact us at nepalbeadshop7@gmail.com , and we’ll make sure it’s included.
17. How can I contact you?
We’d love to hear from you! Please email us at nepalbeadshop7@gmail.com . We try to respond to all messages within 24 hours.